Privacy policy

We are delighted by your interest in our website.
The protection of your privacy is very important to us.
Below we provide you with detailed information on how we handle your data.

 
Storage of access data in server log files

You can visit our website without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, date and time of the request, data volume transferred, and the requesting provider. This data is evaluated solely to ensure the smooth operation of the site and to improve our services, and does not allow us to draw any conclusions about your identity.

 
Data collection and use for contract processing and when opening a customer account

We collect personal data when you voluntarily provide it to us as part of your order, when contacting us (e.g. via contact form or email), or when opening a customer account. The data collected can be seen from the respective input forms. We use the data you provide for contract processing and handling your enquiries. Upon complete fulfilment of the contract or deletion of your customer account, your data will be blocked for further use and deleted after the expiry of statutory retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this to the extent permitted by law and as described below. You may delete your customer account at any time, either by sending a message using the contact details described below or via a dedicated function within the customer account.

 
Data transfer for contract fulfilment

For the purpose of fulfilling contracts, we pass on your data to the shipping company entrusted with the delivery, insofar as this is necessary for the delivery of ordered goods. For payment processing, we pass on the required payment data to the credit institution handling the payment and, where applicable, to payment service providers commissioned by us or to the payment service you selected during the ordering process.

 
Use of data for email advertising without newsletter registration and your right to object

If we receive your email address in connection with the sale of a product or service and you have not objected, we reserve the right to regularly send you offers for similar products from our range by email. You may object to this use of your email address at any time by sending a message using the contact details described below or via a dedicated link in the promotional email, without incurring any costs other than transmission costs at basic rates.

 
Data processors

Kaiserweb GesnbR
Kirchbichl 34, A-6352 Ellmau
Tel.: +43 676 84 29 73 200 | E-Mail: office@kaiserweb.at

Tourismusverband Achensee
Achenseestraße 63, A-6212 Maurach am Achensee
Tel.: +43 5246 5321 | E-Mail: info@achensee.com

Gemeinde Achenkirch
Rathaus 387, A-6215 Achenkirch
Tel.: +43 5246 6247 | E-Mail: gemeinde@achenkirch.tirol.gv.at

feratel media technologies AG
Maria-Theresien-Strasse 8, A-6020 Innsbruck
Tel.: +43 512 7280 0 | E-Mail: info@feratel.at

zadego GmbH - easybooking
Anton-Melzer-Straße 10, A-6020 Innsbruck
Tel.: +43 5 0908 | E-Mail: office@easybooking.at

 
Use of data for postal advertising and your right to object

Furthermore, we reserve the right to store your first and last name, your postal address and — where we have received such additional details from you in the context of the contractual relationship — your title, academic degree, year of birth, and professional, industry, or business designation in consolidated lists and to use them for our own advertising purposes, e.g. for sending interesting offers and information about our products by post. You may object to the storage and use of your data for these purposes at any time by sending a message using the contact details described below. 

 
Use of cookies

We use so-called cookies for data collection and storage. Cookies are small data packets that your browser stores on your device at our request. They cause no harm there. They do not contain viruses and do not allow us to spy on you. Two types of cookies are used. Temporary cookies are automatically deleted when you close your browser (session cookies). Persistent cookies, on the other hand, allow you to be recognised when you return after leaving the website. Cookies enable us to track your usage behaviour for the purposes mentioned above and to the appropriate extent. They are also intended to provide you with an optimised browsing experience on our website. This data is also only collected in anonymised form. You can configure your internet browser to prevent our cookies from being stored on your device or to delete cookies that have already been stored. Under Privacy, see the link below, you will find a list of the various types of cookies used on our website, along with a brief explanation of their respective purposes.

 
Privacy policy for the use of Hotjar

To improve the user experience on our website, we use the software Hotjar (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). Hotjar allows us to measure and evaluate user behaviour (mouse movements, clicks, scroll depth, etc.) on our website. For this purpose, Hotjar sets cookies on users' devices and may store data such as browser information, operating system, time spent on the page, etc. in anonymised form. You can prevent this data processing by Hotjar by disabling the use of cookies in your web browser settings and deleting any already active cookies. More information about data processing by Hotjar can be found here.

 
Google Ads Remarketing

We use Google Ads to advertise this website in Google search results and on third-party websites. To do this, when you visit our website, Google's so-called remarketing cookie is set, which automatically enables interest-based advertising using a pseudonymous cookie ID based on the pages you have visited. This serves to protect our legitimate interests, which prevail in the context of a balancing of interests, in the optimal marketing of our website in accordance with Art. 6(1)(f) GDPR. Once the purpose has ceased and we discontinue the use of Google Ads Remarketing, the data collected in this context will be deleted.

Further data processing only takes place if you have consented to Google linking your web and app browsing history to your Google account and using information from your Google account to personalise the ads you see on the web. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define audience lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data to form audiences.

Google Ads is a service of Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.com).
To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield.
A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has determined that an adequate level of data protection exists for companies certified under the Privacy Shield.
You can deactivate the remarketing cookie via this link. Additionally, you can find out about the use of cookies and adjust your settings at the Digital Advertising Alliance.

 
Use of Google Analytics for web analysis

This website uses Google Analytics, a web analytics service provided by Google Inc. (www.google.com). Google Analytics uses so-called "cookies" — text files stored on your computer that enable analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA. However, if IP anonymisation is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. IP anonymisation is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services relating to website and internet usage to the website operator. The IP address transmitted by your browser in the context of Google Analytics will not be merged with other data held by Google. You can prevent the storage of cookies by adjusting the settings of your browser software; however, please note that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of such data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en

Privacy policy for the use of Google Maps

This website uses Google Maps to display map information. When using Google Maps, data about the use of the Maps functions by visitors to the website is also processed and used by Google. Further information about data processing by Google can be found in Google's privacy policy at https://www.google.com/intl/en/policies/privacy/. There you can also change your settings in the Privacy Centre to manage and protect your data.

 
Use of Facebook plugins

Our website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plugin by Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: http://developers.facebook.com/plugins
When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to Facebook's servers. The content of the plugin is transmitted directly by Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged into Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
If you are logged into Facebook, Facebook can directly associate your visit to our website with your Facebook profile. If you interact with the plugins, for example by clicking the "Like" button or posting a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and displayed to your Facebook friends.
For information on the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your related rights and settings options to protect your privacy, please refer to Facebook's privacy policy: http://www.facebook.com/policy.php
If you do not want Facebook to associate the data collected via our website directly with your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plugins using add-ons for your browser, e.g. the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/) or the script blocker "NoScript" (http://noscript.net/).

 
Use of Instagram social plugins

Our website uses so-called social plugins ("plugins") from Instagram, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). The plugins are marked with an Instagram logo, for example in the form of an "Instagram camera". An overview of the Instagram plugins and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges

 
Use of the chatbot

Our website offers a chatbot through which you can ask questions and receive automated responses. The responses are generated by an external service provider (OpenAI, USA).
When using the chatbot, the text you enter is transmitted to OpenAI's servers in order to generate a response. Your inputs or responses are not stored on our server.
Please do not enter any confidential or personal data in the chat. Further information on data processing by OpenAI can be found in the provider's privacy policy.

 
Right of access and contact options

You have the right to receive free information about the personal data stored about you, and where applicable the right to correction, blocking, or deletion of such data. For questions regarding the collection, processing, or use of your personal data, for information, correction, blocking, or deletion of data, as well as the withdrawal of any consent granted or objection to a specific use of data, please contact:

 
Invalidity of individual provisions

Should one or more clauses of these terms of use be wholly or partially legally invalid or unenforceable, the remaining clauses shall remain in force and valid.

As of: May 2026